AM Setup and Food Service

Department: Bloomington-Normal, IL
Reports to: Food and Beverage Manager

Job Description

General Summary:

To maximize customer satisfaction by delivering and/or preparing breakfast for the hotel and conference center guests while providing friendly, courteous, helpful, timely, and professional service to all guests, and ensuring that all set ups are completed on time and accurately.


Essential Functions:

  • Works with other F&B staff to ensure that the setups are completed accurately and on time.
  • Ability to effectively read, interpret, and understand a banquet event order to ensure proper set up.
  • Immediately reports to the Food and Beverage Manager or Food and Beverage Supervisor when a guest has a question, concern, or complaint.
  • Prepare hotel breakfast daily, assist in training current and new team members on proper way to prepare hotel breakfast in a safe and timely manner.
  • Works closely with other kitchen staff to coordinate cooking, food presentation and delivery times for each function
  • Ensures that team members follow proper sanitation practices
  • Assists the Food and Beverage Manager with the handling, storage and security of all kitchen and banquet equipment used in any/all functions
  • Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
  • Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems


Supporting Functions:

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions.


  • Completes dish and food requisitions as necessary
  • Reports all maintenance problems to appropriate personnel
  • Performs cleaning of the kitchen, lobby, restrooms and offices daily or more if needed
  • Drives company catering van
  • Performs other duties as required to provide genuine hotel hospitality to guests and other team members.
  • Ability to stay busy when scheduled and continually provides value added work




Specific Job Knowledge, Skills and Ability:


  • Strong knowledge of food and beverage preparation and service.
  • Ability to properly cook hotel’s breakfast while demonstrating safe food handling practices.
  • Demonstrate the ability to relate to, communicate with, and motivate employees to sustain high performance and quality levels.
  • Demonstrate the ability to proactively prioritize needs, put first things first, and effectively manage resources and time.
  • Working knowledge of the appropriate table settings, service ware, and menu items.
  • Ability to fully follow supervisor’s directions.
  • Ability to read, speak and write English sufficient to understand menus and special promotions, communicate with guests in a professional manner, assist guests with special requests, and to take orders.
  • Ability to remember and recite menu items.
  • Ability to carry trays weighing up to 30 lbs. through a crowded room on a continuous basis throughout shift. Must be able to push and pull weight equaling 100 lbs.


Qualification Standards


Strong communication skills; including the ability to deal effectively with vastly diverse groups of people and guests.  Required: Must speak English.



Any combination of education and experience equivalent that provides the required knowledge, skills, and abilities.



Preferred:  One to three years previous event set up experience.

Preferred:  One to three years previous cooking experience.


Licenses or Certificates:

Food Handlers Certification



All employees must maintain a neat, clean and well-groomed appearance.



Additional language ability preferred.


Physical Requirements

  • Ability to carry or maneuver tables and chairs safely
  • Reaching by extending hand(s) or arm(s) in any direction
  • Ability to carry trays weighing up to 30 lbs. through a crowded room on a continuous basis throughout shift. Must be able to push and pull weight equaling 100 lbs.
  • Manual dexterity of hands in order to manipulate serving spoons, trays, etc.
  • Ability to perform duties with extreme temperature and noise ranges
  • Ability to see within normal parameters
  • Ability to hear within normal range



This description is a general statement of required major duties and responsibilities performed on a regular and continuous basis. It does not exclude other duties as assigned.