AM Banquet Set up

Department: Bloomington-Normal, IL
Reports to: Director of Food & Beverage

Job Description

General Summary:

Provide food and beverage service to maximize customer satisfaction by providing friendly, courteous, helpful, timely, and professional service to all guests.


Essential Functions:

  • Set up banquet and meeting space
  • Maintaining cleanliness of work areas and back of house areas
  • Lift and move boxes, packages, tables, chairs, and other banquet equipment safely
  • Serve banquet functions
  • Complete banquet room set up requirements in accordance to banquet event order efficiently
  • Organize banquet storage area in order to maintain banquet equipment.
  • Inspect all meeting rooms prior to guest arrival to ensure proper setup
  • Maintain inventory of tables, chairs, linen, and other specialty equipment
  • Retrieve appropriate items for set-ups
  • Clear tables and buffets using trays and tray stands
  • Wash dishes and other items needed for food preparation
  • Remove trash from work areas and empty banquet trash receptacles
  • Communicate with supervisors and co-workers in a courteous manner at all times


Supporting Functions:

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions.

  • Perform any general cleaning tasks using standard hotel cleaning products as assigned by supervisor to adhere to health standards
  • Perform other duties and responsibilities as requested (i.e. special guest requests)
  • Must adhere to all Federal, State, and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests to insure all laws are being followed
  • Other duties as assigned by the Banquet Manager or Supervisor


Specific Job Knowledge, Skills and Ability:

  • Strong knowledge of food and beverage preparation and service of various alcoholic beverages, and liquor laws in serving underage people
  • Working knowledge of the appropriate table settings, service ware, and menu items
  • Ability to fully follow supervisor’s directions
  • Ability to read, speak and write English sufficient to understand menus and special promotions, communicate with guests in a professional manner, assist guests with special requests, and to take orders


Qualification Standards


Strong communication skills; including the ability to deal effectively with vastly diverse groups of people and guests.



Any combination of education and experience equivalent that provides the required knowledge, skills, and abilities.



Preferred: One to five years previous food and beverage serving experience.


Licenses or Certificates:

Ability to obtain any government required licenses or certificates.  CPR certification and/or First Aid training preferred.



All employees must maintain a neat, clean, and well-groomed appearance per Hilton DoubleTree and Tentac Standards.



Must be of legal serving age.  Additional language ability preferred.


Physical Requirements

  • Sitting in a normal seated position for extended periods of time
  • Reaching by extending hand(s) or arm(s) in any direction
  • Ability to carry trays weighing up to 30 lbs. through a crowded room on a continuous basis throughout shift. Must be able to push and pull weight equaling 100 lbs.
  • Manual dexterity of hands in order to manipulate serving spoons, trays, etc.
  • Ability to perform duties with extreme temperature and noise ranges
  • Ability to see within normal parameters
  • Ability to hear within normal range

This description is a general statement of required major duties and responsibilities performed on a regular and continuous basis. It does not exclude other duties as assigned.