Banquet Server

Job Title: Banquet Server

Company: DoubleTree by Hilton

Location: Bloomington, IL

Department: Food & Beverage

Reports To: Banquet Manager

General Summary:

Provide food and beverage service to maximize customer satisfaction by providing friendly, courteous, helpful, timely, and professional service to all guests.

Essential Functions:

• Serve banquet functions
• Responsible for setting up tables and buffet using linen, china, glass and silver that is always clean, polished and free of visible wear and tear
• Retrieve appropriate items for set-ups
• Clear tables and buffets using trays and tray stands
• Communicate with supervisors and co-workers in a courteous manner at all times

Supporting Functions:

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions.

• Perform any general cleaning tasks using standard hotel cleaning products as assigned by supervisor to adhere to health standards.
• Perform other duties and responsibilities as requested (i.e. special guest requests).
• Must adhere to all Federal, State, and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests to insure all laws are being followed.
• Other duties as assigned by the Banquet Manager or Supervisor.

Specific Job Knowledge, Skills and Ability:

• Strong knowledge of food and beverage preparation and service of various alcoholic beverages, and liquor laws in serving underage people.
• Must know service of beverages.
• Working knowledge of the appropriate table settings, service ware, and menu items.
• Ability to fully follow supervisor’s directions.
• Ability to read, speak and write English sufficient to understand menus and special promotions, communicate with guests in a professional manner, assist guests with special requests, and to take orders.
• Ability to remember and recite menu items.

Qualification Standards

Communication:

Strong communication skills; including the ability to deal effectively with vastly diverse groups of people and guests.

Education:

Any combination of education and experience equivalent that provides the required knowledge, skills, and abilities.  High School education required.

Computer Skills:

Point of Sale System

Experience:

One to five years previous food and beverage serving experience.

Licenses or Certificates:

Ability to obtain any government required licenses or certificates.
CPR certification and/or First Aid training preferred.

Grooming:

All employees must maintain a neat, clean and well-groomed appearance per Hilton DoubleTree and Tentac Standards.

Other: Must be of legal serving age.  Additional language ability preferred.

Physical Requirements

• Sitting in a normal seated position for extended periods of time
• Reaching by extending hand(s) or arm(s) in any direction
• Ability to carry trays weighing up to 30 lbs. through a crowded room on a continuous basis throughout shift.
• Must be able to push and pull weight equaling 100 lbs.
• Manual dexterity of hands in order to manipulate serving spoons, trays, etc.
• Ability to perform duties with extreme temperature and noise ranges
• Ability to see within normal parameters
• Ability to hear within normal range

This description is a general statement of required major duties and responsibilities performed on a regular and continuous basis. It does not exclude other duties as assigned.