Banquet Server

Department: Bloomington-Normal, IL
Reports to: Banquet Manager 

Job Description

Job Title: Banquet Server

Company: Eastland Suites Bloomington

Location: Bloomington, IL

Department: Food & Beverage

Reports To: Banquet Manager

General Summary:

Provide food and beverage service to maximize customer satisfaction by providing friendly, courteous, helpful, timely, and professional service to all guests.

Essential Functions:

  • Serve banquet functions
  • Responsible for setting up tables and buffet using linen, china, glass, and silver that is always clean, polished, and free of visible wear and tear
  • Retrieve appropriate items for set-ups
  • Clear tables and buffets using trays and tray stands
  • Communicate with supervisors and co-workers in a courteous manner at all times

Supporting Functions:

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions:

  • Perform any general cleaning tasks using standard hotel cleaning products as assigned by supervisor to adhere to health standards.
  • Perform other duties and responsibilities as requested (i.e. special guest requests).
  • Must adhere to all Federal, State, and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests to insure all laws are being followed.
  • Other duties as assigned by the Banquet Manager or Supervisor.

Specific Job Knowledge, Skills and Ability:

  • Strong knowledge of food and beverage preparation and service of various alcoholic beverages, and liquor laws in serving underage people.
  • Must know service of beverages.
  • Working knowledge of the appropriate table settings, service ware, and menu items.
  • Ability to fully follow supervisor’s directions.
  • Ability to read, speak and write English sufficient to understand menus and special promotions, communicate with guests in a professional manner, assist guests with special requests, and to take orders.
  • Ability to remember and recite menu items.
  • Ability to carry trays weighing up to 30 lbs. through a crowded room on a continuous basis throughout shift. Must be able to push and pull weight equaling 100 lbs.

Qualification Standards

Strong communication skills; including the ability to deal effectively with vastly diverse groups of people and guests.

Any combination of education and experience equivalent that provides the required knowledge, skills, and abilities.  High School education required.

Computer Skills:
Point of Sale System

One to five years previous food and beverage serving experience.

Licenses or Certificates:
Ability to obtain any government required licenses or certificates.  CPR certification and/or First Aid training preferred.

Driver’s license is required for taking catering van to pick up food at DoubleTree. Must be able to pass a motor vehicle record check.

All employees must maintain a neat, clean, and well-groomed appearance per Tentac standards.

Must be of legal serving age.  Additional language ability preferred.

Physical Requirements

  • Sitting in a normal seated position for extended periods of time
  • Reaching by extending hand(s) or arm(s) in any direction
  • Ability to carry trays weighing up to 30 lbs. through a crowded room on a continuous basis throughout shift. Must be able to push and pull weight equaling 100 lbs.
  • Manual dexterity of hands in order to manipulate serving spoons, trays, etc.
  • Ability to perform duties with extreme temperature and noise ranges
  • Ability to see within normal parameters
  • Ability to hear within normal range

This description is a general statement of required major duties and responsibilities performed on a regular and continuous basis. It does not exclude other duties as assigned.