Bartender – The Deep End Tap

Department: Bloomington-Normal, IL
Reports to: Event & Bar Services Manager

Job Description

Job Title: Bartender – The Deep End Tap

Company: Eastland Suites Bloomington

Department: Food & Beverage

Location: Bloomington, IL

Reports To: Event & Bar Services Manager

 

General Summary:

Provide food and beverage service to maximize customer satisfaction by providing friendly, courteous, helpful, timely, and professional service to all guests.

Essential Functions:

  • Provides a pleasant drinking and dining experience to customers
  • Prepares and serves food and drinks while maintain a clean and sanitary bar area
  • Attends to the detail and presentation of each order
  • Prepare and maintains ingredients by following recipes and proper portion control
  • Ensures the proper and adequate set-up of bars
  • Stocks beer, wine, spirits, paper products, straws and stirrers, condiments, glassware, ice and produce based on brand standards
  • Maintains stock, cutting, and storing of all fresh fruit and vegetable garnishes, juices and other perishables to ensure product quality
  • Adheres to proper food and alcohol handling, sanitation, and safety procedures, and maintains appropriate dating, labeling, and rotation of all products
  • Coordinates daily supply inventory for bar and submits orders to supervisor; assists with receipt of deliveries
  • Contributes to daily, holiday, and theme drink menus in collaboration with supervisor
  • Ensure smooth operation of bar services during absence of supervisor
  • Assists with orienting new team members to their work area
  • Listens to customer complaints and suggestions and resolves complaints
  • Checks guests for proper identification, manages method of payment, and serves alcohol according to State, Federal and corporate liquor regulations
  • Keeps team member and guest areas clean at all times
  • Follows brand standard checklist
  • Communicates with supervisors and co-workers in a courteous manner at all times
  • Participates in and/or contributes to programs, committees, or projects designed to improve quality of service and team member productivity

Supporting Functions:

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions.

  • Reports all maintenance problems to supervisor and maintenance department
  • Performs cleaning of the bar, stock room, lobby area and restrooms as needed to adhere to health standards
  • Drives company catering van as needed
  • Must adhere to all Federal, State, and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests to ensure all laws are being followed
  • Performs other duties as required to provide genuine hotel hospitality to guests and other team members
  • Ability to stay busy when scheduled and continually provides value added work
  • Other duties as assigned by Management

Specific Job Knowledge and Ability:

  • Strong knowledge of food and beverage preparation and service of various alcoholic beverages, and liquor laws in serving underage people
  • Demonstrated knowledge of and skill in ability to safely and effectively operate standard beverage service equipment
  • Must know service of beverages
  • Working knowledge of the appropriate table settings, service ware, and menu items
  • Ability to fully follow supervisor’s directions
  • Ability to read, speak and write English sufficient to understand menus and special promotions, communicate with guests in a professional manner, assist guests with special requests, and to take orders
  • Ability to remember and recite menu items
  • Ability to keep a clean and tidy working space

Skills:

  • Adaptability
  • Decision-making
  • Customer service
  • Oral communication
  • Planning, problem solving, and teamwork
  • Self-motivated
  • High energy level
  • Multi-tasking

Qualification Standards

Communication:

Strong communication skills; including the ability to deal effectively with vastly diverse groups of people and guests.

Education:

Any combination of education and experience equivalent that provides the required knowledge, skills, and abilities.

       Computer:

                   Point of Sale System

Experience:

Preferred:  One to three years previous bartending experience

Licenses or Certificates:

Food Handlers Certification and Basset Certification

Grooming:

All employees must maintain a neat, clean and well-groomed appearance.

 

Physical Requirements

  • Ability to carry or maneuver tables and chairs safely
  • Reaching by extending hand(s) or arm(s) in any direction
  • Ability to carry trays weighing up to 30 lbs. through a crowded room on a continuous basis throughout shift. Must be able to push and pull weight equaling 100 lbs.
  • Manual dexterity of hands in order to manipulate serving spoons, trays, etc.
  • Ability to perform duties with extreme temperature and noise ranges
  • Ability to see within normal parameters
  • Ability to hear within normal range

This description is a general statement of required major duties and responsibilities performed on a regular and continuous basis. It does not exclude other duties as assigned.