Hotel Maintenance Technician

Job Title: Hotel Maintenance Technician

Company: DoubleTree By Hilton

Location: Bloomington, IL

Department: Maintenance

Reports To: Maintenance Supervisor/Director

General Summary:
Performs general maintenance duties with an emphasis on quality and preventative maintenance.  Repairs and maintains hotel’s physical plant in accordance with company standards for quality, cleanliness, guest satisfaction, safety and security.

Essential Functions:

• Adhere to hotel’s preventative maintenance program
• Assist with grounds keeping and maintaining a clean, kept appearance of the hotel exterior
• Assist with special projects and renovations when needed.
• Perform routine maintenance throughout the property, to include painting, carpet/floor cleaning, etc.
• Perform minor repairs and/or replacements of room furniture, fixtures, and equipment to include light fixtures, etc.
• Other duties as directed by hotel managers.

Scope of Responsibility:

• Perform preventative maintenance as directed.
• Resolve minor maintenance issues quickly and effectively.
• Maintain pool cleanliness and proper chemical levels.
• Maintains a favorable working relationship with all other company employees.

Specific Job Knowledge, Skills and Ability:

• Weekend coverage is required
• Ability to convey information and ideas clearly
• Ability to evaluate and select among alternative courses of action quickly and accurately
• Ability to work well in stressful, high-pressure situations
• Ability to maintain composure and objectivity under pressure
• Posses skill in effectively handling problems in the workplace including anticipating, preventing and solving problems as necessary.
• Basic working knowledge of plumbing, painting, HVAC, electrical and general repair skills.

Decision Making:
Issues relating to the administration and operating aspects of the hotel as it relates to the maintenance department.

Authority:
Has limited authority to handle customer service related issues.  Does not direct the activities of staff or a function.

Qualification Standards

Communication:
Strong communication skills; including the ability to deal effectively with vastly diverse groups of people and guests.

Education:
Required: High School Diploma/GED

Experience:
Required: General Maintenance
Preferred: Painting, plumbing, electrical, HVAC, prior hotel maintenance experience.

Certification:
Required: None
Preferred: HVAC

Physical Requirements

• Valid Driver’s License
• Reaching by extending hand(s) or arm(s) in any direction
• Must be able to frequently walk and climb/descend stairs approximately 50% of the time.
• Finger dexterity required to manipulate objects with fingers rather than with whole hand(s) or arm(s), for example use of small repair tools.
• Ability to regularly lift and carry up to 50 pounds without assistance and a maximum of 140 pounds with assistance.
• Ability to periodically kneel, crawl, and twist torso as needed to accomplish required tasks.
• Ability to perform duties with extreme temperature and noise ranges
• Ability to see within normal parameters
• Ability to hear within normal range
• Ability to move about